Returns & exchanges

If we sent the wrong thing or it arrived damaged, that is on us and we fix it at our cost. If it simply does not fit, we will exchange it where we still have the size.

Our mistake or a faulty item

• Send us a photo within 48 hours of delivery.
• We replace it or refund you in full, and we pay the return shipping both ways.
• If we cannot replace it because the run has sold out, you get a full refund.

Wrong size

• Exchanges accepted within 7 days of delivery.
• Unworn and unwashed, tags attached, in a condition we could sell again.
• Message us before sending it. Runs are small — we need to hold the replacement size for you, and once a size is gone we cannot swap it.
• Return postage is yours; we cover sending the new one out.
• Check the size guide before ordering. Measuring a shirt you already own beats guessing.

What we cannot take back

• Worn or washed items.
• Items marked final sale at the time of purchase.
• Stickers and other small accessories.
• Anything returned without messaging us first.

Refunds

Refunds go back to the original payment method once we have received and checked the item. Banks usually take 3–14 working days to show it. Original shipping is only refunded when the fault was ours.

How to start

Message [WHATSAPP NUMBER] or email [EMAIL] with your order number — it looks like LCTR-7K3M9QDX. You can find it on your order page.

None of this limits your rights under Indonesian consumer protection law.